Partition Recovery: Questions & Answers

Active@ Partition Recovery (Windows Version)

1. What means "Partition overlapped" message when recovering partition?
2. How can I be sure that I'm recovering a proper partition? Can I preview my files before recovery?
3. Will your software work with SCSI disk drives?
4. After restoring a partition, trying to access the drive causes an error D: is not accessible
5. After recovering a partition, I can see the files and folders in Partition Recovery but Windows is still not able to see the contents
6. I've created an image of my damaged drive, now what can I do to restore my partition?
7. New! The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?

Active@ Partition Recovery (Freeware DOS Version)

1. How to recover the deleted partition?
2. How to scan and recover if partition is undetected?
3. How to prevent the Master Boot Record (MBR) corruption?
4. How to make backup of the Master Boot Record, Partition Table and Boot Sectors?
5. How to restore the Master Boot Record, Partition Table and Boot Sectors from backup?
6. How to force LBA mode to access larger drives (more than 8GB size)?
7. How to create Disk Image using Active@  Partition Recovery for?
8. How to activate a partition after restoration?
9. Which situations Active@ Partition Recovery is unable to restore partitions or logical drives in?
10. Why cannot FDISK and Windows 98  see a detected and recovered  partition?
11. Why do I receive an error message while trying to save the  partition information back to the Hard disk Drive?
12. Partition is damaged after a virus attack and cannot be neither recognized nor scanned. What to do?
13. Is there any charge to have these questions answered or to use technical support (pre-sales and post-sales)?
14. Will all files/folders be recoverable from a corrupted partition and logical structure if they appear during the initial scan from the demo disk (assuming the pro version is purchased)?
15. In the above scenario, how do you know if the MBR needs to be recovered and restored or if the issue is limited to the partition and logical structure?
16. Does the Master Boot Record also contain the Partition Table(s) and Boot Sectors? Or are all three items saved by Active Recovery under one filename?
17. Does the DOS version restore file names and folders to their full length not truncated to 8.3 length? What about the Windows version?
18. After a partition is restored will the partition, folders, files and programs be fully accessible in windows?

Sales Questions

1. How can I change the email address for my order/profile because I am changing the provider?
2. I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
3. I have previously purchased an earlier version of the software. Can I download the latest version?
4. I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
5. I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
6. I have purchased Active@ Partition Recovery and realized I needed File Recovery. Can I upgrade?